Refund & Return Policy

Last Updated: March 4, 2026

1. Wholesale Return Conditions

Given the nature of wholesale business, returns are accepted only under the following conditions:

1.1 Damaged or Defective Goods:

Items damaged during transit (must be reported within 24 hours of delivery)
Manufacturing defects in jewellery (broken clasps, missing stones, faulty fittings)
Expired or damaged cosmetics (leakage, broken seals, contamination)

1.2 Incorrect Items:

Wrong product shipped (different from order confirmation)
Quantity discrepancies (shortage or excess)

1.3 Quality Issues:

Significant deviation from video call demonstration or product images
Substandard quality not representative of wholesale standards

2. Non-Returnable Items

The following cannot be returned or refunded:

Cosmetics that have been opened, used, or tested
Jewellery with removed tags, packaging, or signs of wear
Customized or bespoke orders (wedding special stock, personalized items)
Items damaged due to improper storage or handling by the buyer
Clearance sale or heavily discounted stock (marked as "Final Sale")

3. Return Process

Step 1 - Report: WhatsApp or call +918888400022 within 24 hours of delivery with:

Order number and date
Clear photos/videos of the issue
Description of the defect

Step 2 - Review: Our team will review within 2 business days and may request additional documentation.

Step 3 - Authorization: If approved, we will issue a Return Authorization (RA) number and pickup instructions.

Step 4 - Return: Pack items securely in original packaging with RA number visible. We will arrange reverse pickup or provide return shipping address.

Step 5 - Inspection: Upon receipt, we will inspect the returned items (process takes 3-5 business days).

4. Refund Options

4.1 Replacement: Preferred option for defective items - we will ship replacement stock at no additional cost.

4.2 Store Credit: Issued as account credit for future purchases (valid for 12 months).

4.3 Refund to Source: Original payment method refund (processing time: 7-14 business days after inspection approval).

4.4 Partial Refund: For partial returns or minor issues, proportional refund amount will be determined.

5. Time Limits

Report: Within 24 hours of delivery
Return Ship: Within 7 days of RA issuance
Refund Processing: 7-14 business days after inspection
Cosmetics: Must be reported immediately upon receipt (cannot be returned if packaging compromised)

6. Courier-Related Issues

For damaged packaging or signs of tampering:

Do not accept the package if damage is visible
If accepted unknowingly, photograph the packaging before opening
File a claim with the courier and notify us immediately at +918888400022

We will coordinate with courier partners for transit damage claims; however, final resolution depends on courier investigation (typically 15-30 days).