Exchange Policy

Exchange Policy

Last Updated: March 4, 2026

1. Exchange Eligibility

Exchanges are permitted for jewellery items only under these conditions:
  • Size issues (rings, bracelets, necklaces)
  • Color preference changes (subject to availability)
  • Style variations within same price category
Cosmetics are final sale and not eligible for exchange due to hygiene regulations.

2. Exchange Conditions

  • Item must be unworn, unused, with original tags and packaging intact
  • Exchange request within 7 days of delivery
  • Original invoice must be provided
  • Item must pass quality inspection

3. Exchange Process

For Video Call Shopping Customers: Since you've viewed items live, exchanges are limited to genuine size/fit issues or defects not visible during the call.
Standard Process:
  1. Contact us via WhatsApp or call +918888400022 with exchange request
  2. Provide order details and reason for exchange
  3. Share images of the item in original condition
  4. Upon approval, ship item back (buyer bears return shipping unless defective)
  5. Once received and inspected, replacement will be dispatched
  6. If preferred item is unavailable, store credit will be issued

4. Exchange Limitations

  • One exchange per item: No repeated exchanges on the same product
  • Price Differences: If exchanging for higher-priced item, difference must be paid. No refunds for lower-priced exchanges (store credit issued instead).
  • Availability: Exchanges subject to current stock availability
  • Custom Orders: Bespoke wedding/festival special stock cannot be exchanged

5. Video Call Shopping Exchange Policy

Customers who purchase via video call session receive:
  • Extended exchange window (10 days instead of 7)
  • Priority processing for exchanges
  • Free return shipping on defective items
However, since products are viewed in real-time before purchase, "change of mind" exchanges are not permitted unless item differs significantly from video demonstration.

6. Bulk Order Exchanges

For large wholesale orders (₹50,000+):
  • Exchange up to 10% of items per order
  • On-site exchange option available at our Nashik facility
  • Scheduled exchange appointments to minimize business disruption

7. Contact Information

Phone: +918888400022
Address:
Hind NX, Shop No. 7, Swami Pride,
Behind Rajdhani Mall, Hundiwala Lane,
Dahipul, Nashik – Maharashtra

Additional Policy Notes

For Hind NX Customers:
  1. Business Verification: We reserve the right to request updated business documentation periodically to maintain wholesale account status.
  2. Video Call Recordings: Video shopping sessions may be recorded for quality assurance and dispute resolution purposes. Recordings are stored securely and deleted after 90 days.
  3. GST Compliance: All invoices include GST as applicable. Input tax credit is available for registered businesses.
  4. Communication: By doing business with us, you consent to receive order-related communications via WhatsApp, email, and SMS.
  1. Dispute Resolution: We encourage amicable resolution. For unresolved disputes, mediation will be sought before legal action.
  2. Contact Us: Reach us anytime at +918888400022 or visit our Nashik location.